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We Make Routine Service Work Easy And Affordable

Block-Time agreements are our legacy agreement type, and primarily serves very small businesses with basic IT requirements or bigger companies who are seeking additional support in a specific area on a routine basis. Unlike our Flat-Fee Service Agreements, this agreement type is subject to pre-purchased "blocks" of time, that are typically consumed through routine visits to the customer site, purchased at discounted rates. In many cases, Block-Time Agreements are a company's first experience with Outsourced IT services.

Reliable I.T. Service Delivery For Your Business

Block-Time agreements also include remote support services, typically provided in reaction to an incident that has already occurred, such as when a user has encountered a problem, but also to fulfill work scheduled ahead of time. The key differentiator, between Block-Time and Flat-Fee agreements is that our Managed IT Services, such as Remote Monitoring, Pro-Active Response to Alerts, Endpoint Protection, Server Backup and Recovery, Email Security, or Email Archiving, which are included within all Flat-Fee Agreements, are optional components that can be added to the agreement at additional cost and Block-Time agreements are subject to Overage Billing, whereas Flat-Fee Agreements are not.

What's Included Within Your Agreement

last updated: 04/08/2015

ItemDescription
4 hour block One (1) onsite visit per month. Subject to Trip Fee.
8 hour block One (1) scheduled onsite visit per month. Subject to Trip Fee.
16 hour block Up to three (3) onsite visits per month. Subject to Trip Fees.
32 hour blocks Up to four (4) onsite visits per month. Subject to Trip Fees.

Are There Any Additional Costs?

last updated: 04/08/2015

ItemDescription
Overage Rate Standard Rate
After-Hours Rate No additional charge if scheduled no less than 10 business days in advanced, otherwise 1.5× standard rate, no exceptions (Mon.-Fri.)
Weekends & Holidays Rate 2× standard rate, Sat,-Sun. and all red letter calendar days, no exceptions
Emergency Support Next Business Day Response
Trip Fee Applies to trips within the city limits of Mt. Airy, NC
Trip Fee + one-way time Applies to trips of 60 miles or less (one-way), beyond the city limits of Mt. Airy, NC
Trip Fee + two-way time Applies to trips of more than 60 miles (one-way), beyond the city limits of Mt. Airy, NC
Minimums - Onsite Billed in 1 hour increments
Minimums - Remote Billed in 15 minute increments