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We Make Routine Service Work Easy And Affordable
Block-Time agreements are our legacy agreement type, and primarily serves very small businesses with basic IT requirements or bigger companies who are seeking additional support in a specific area on a routine basis. Unlike our Flat-Fee Service Agreements, this agreement type is subject to pre-purchased "blocks" of time, that are typically consumed through routine visits to the customer site, purchased at discounted rates. In many cases, Block-Time Agreements are a company's first experience with Outsourced IT services.
Reliable I.T. Service Delivery For Your Business
Block-Time agreements also include remote support services, typically provided in reaction to an incident that has already occurred, such as when a user has encountered a problem, but also to fulfill work scheduled ahead of time. The key differentiator, between Block-Time and Flat-Fee agreements is that our Managed IT Services, such as Remote Monitoring, Pro-Active Response to Alerts, Endpoint Protection, Server Backup and Recovery, Email Security, or Email Archiving, which are included within all Flat-Fee Agreements, are optional components that can be added to the agreement at additional cost and Block-Time agreements are subject to Overage Billing, whereas Flat-Fee Agreements are not.
What's Included Within Your Agreement
last updated: 04/08/2015
| Item | Description |
|---|---|
| 4 hour block | One (1) onsite visit per month. Subject to Trip Fee. |
| 8 hour block | One (1) scheduled onsite visit per month. Subject to Trip Fee. |
| 16 hour block | Up to three (3) onsite visits per month. Subject to Trip Fees. |
| 32 hour blocks | Up to four (4) onsite visits per month. Subject to Trip Fees. |
Are There Any Additional Costs?
last updated: 04/08/2015
| Item | Description |
|---|---|
| Overage Rate | Standard Rate |
| After-Hours Rate | No additional charge if scheduled no less than 10 business days in advanced, otherwise 1.5× standard rate, no exceptions (Mon.-Fri.) |
| Weekends & Holidays Rate | 2× standard rate, Sat,-Sun. and all red letter calendar days, no exceptions |
| Emergency Support | Next Business Day Response |
| Trip Fee | Applies to trips within the city limits of Mt. Airy, NC |
| Trip Fee + one-way time | Applies to trips of 60 miles or less (one-way), beyond the city limits of Mt. Airy, NC |
| Trip Fee + two-way time | Applies to trips of more than 60 miles (one-way), beyond the city limits of Mt. Airy, NC |
| Minimums - Onsite | Billed in 1 hour increments |
| Minimums - Remote | Billed in 15 minute increments |