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We Make Routine Service Work Easy And Affordable
Block-Time agreements are our legacy agreement type, and primarily serves very small businesses with basic IT requirements or bigger companies who are seeking additional support in a specific area on a routine basis. Unlike our Flat-Fee Service Agreements, this agreement type is subject to pre-purchased "blocks" of time, that are typically consumed through routine visits to the customer site, purchased at discounted rates. In many cases, Block-Time Agreements are a company's first experience with Outsourced IT services.
Reliable I.T. Service Delivery For Your Business
Block-Time agreements also include remote support services, typically provided in reaction to an incident that has already occurred, such as when a user has encountered a problem, but also to fulfill work scheduled ahead of time. The key differentiator, between Block-Time and Flat-Fee agreements is that our Managed IT Services, such as Remote Monitoring, Pro-Active Response to Alerts, Endpoint Protection, Server Backup and Recovery, Email Security, or Email Archiving, which are included within all Flat-Fee Agreements, are optional components that can be added to the agreement at additional cost and Block-Time agreements are subject to Overage Billing, whereas Flat-Fee Agreements are not.
What's Included Within Your Agreement
last updated: 04/08/2015
|4 hour block||One (1) onsite visit per month. Subject to Trip Fee.|
|8 hour block||One (1) scheduled onsite visit per month. Subject to Trip Fee.|
|16 hour block||Up to three (3) onsite visits per month. Subject to Trip Fees.|
|32 hour blocks||Up to four (4) onsite visits per month. Subject to Trip Fees.|
Are There Any Additional Costs?
last updated: 04/08/2015
|Overage Rate||Standard Rate|
|After-Hours Rate||No additional charge if scheduled no less than 10 business days in advanced, otherwise 1.5× standard rate, no exceptions (Mon.-Fri.)|
|Weekends & Holidays Rate||2× standard rate, Sat,-Sun. and all red letter calendar days, no exceptions|
|Emergency Support||Next Business Day Response|
|Trip Fee||Applies to trips within the city limits of Mt. Airy, NC|
|Trip Fee + one-way time||Applies to trips of 60 miles or less (one-way), beyond the city limits of Mt. Airy, NC|
|Trip Fee + two-way time||Applies to trips of more than 60 miles (one-way), beyond the city limits of Mt. Airy, NC|
|Minimums - Onsite||Billed in 1 hour increments|
|Minimums - Remote||Billed in 15 minute increments|