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Full-Service I.T. For A Fixed Rate
Flat-Fee agreements are our most popular agreement type and deliver all the service and support you need for a predictable, fixed monthly fee. Developed from strong customer interest, this agreement type includes our full suite of Managed IT Services, such as Remote Monitoring, Pro-Active Response to Alerts, Endpoint Protection, Disaster Recovery, Email Security, Email Archiving and is based on the number of users and infrastructure devices within your organization. Flat-Fee Agreements are designed to reduce your total expenditure on I.T., not limit consumption of needed support services.
Get More, Do More, Spend Less
Flat-Fee TSSAs grant you access to all of the services that a traditional I.T. department would add to your organization without the high-overhead associated with staffing. We provide support to all users named within the agreement and each covered user receives benefits to our helpdesk, Enterprise-class Endpoint Protection software, and Hosted Email Security and Email Archiving, further reducing the amount of spending necessary to maintain a healthy network. We also monitor your critical network assets and client systems to ward off performance issues and costly downtime. In addition, our Flat-Fee TSSAs also provide Enterprise-class backup and recovery software for every server included within the agreement. We even provide coverage your routers, firewalls, switches, and access points.
What's Included Within Your Agreement
last updated: 04/08/2015
| Item | Coverage |
|---|---|
| Managed User | Remote Support, 24×7 Remote Monitoring, Preventative Maintenance, Endpoint Protection, Email Security, Email Archiving, Patch Management, Configuration Management |
| Managed Computer | Remote Support, 24×7 Remote Monitoring, Preventative Maintenance, Endpoint Protection, Patch Management, Configuration Management |
| Managed Server | Remote Support, 24×7 Remote Monitoring, Preventative Maintenance, Endpoint Protection, Patch Management, Configuration Management, Backup and Recovery, Vendor liaison services |
| Managed Router/Firewall | Remote Support, 24×7 Remote Monitoring, Configuration Management, Vendor liaison services |
| Managed Switch | Remote Support, 24×7 Remote Monitoring, Configuration Management, Vendor liaison services |
| Managed Access Point | Remote Support, 24×7 Remote Monitoring, Configuration Management, Vendor liaison services |
| Monthly Onsite Visit | One (1) scheduled onsite visit per month is included. |
| Additional Site | Surcharge to cover additional travel expenses and support costs |
| Major Projects | Labor for one (1) project, per year, consisting of between 40 and 160 hrs. Applicable to any service within the scope of the agreement. Trip Fees and any out-of-pocket expense not included. |
| Minor Projects | Labor for any number of short projects, per year, limited to 40 hrs combined total. Applicable to any service within the scope of the agreement. Trip Fees and any out-of-pocket expense not included. |
Managed Computers is an alternate billing model, replacing Managed Users, and is only used for special cases.
Are There Any Additional Costs?
last updated: 04/08/2015
| Item | Description |
|---|---|
| After-Hours | No additional charge if scheduled no less than 10 business days in advance, otherwise 1.5× standard rate, no exceptions (Mon.-Fri.) |
| Weekends & Holidays | 2× standard rate, Sat,-Sun. and all red letter calendar days, no exceptions |
| Emergency Support | Included |
| Additional Trip Fee | Applies to trips within the city limits of Mt. Airy, NC |
| Additional Trip Fee + one-way time | Applies to trips of 60 miles or less (one-way), beyond the city limits of Mt. Airy, NC |
| Additional Trip Fee + two-way time | Applies to trips of more than 60 miles (one-way), beyond the city limits of Mt. Airy, NC |