Technical Support Services in Independence, VA


The McAllister Mills family of companies is the leading manufacturer of safe, heat resistant materials for industry. Headquartered in Independence Virginia, the company's operations span multiple facilities, where centralized provisioning of networked resources are made accessible to the remote locations and external sales teams from the home office. As part of their Technical Support Service Agreement, McAllister Mills entrusts us with upkeep of their networking, servers, and client computers, including management of asset life cycles.

Full height Dell rack with equipment
96u dual r720 hyper v nsa220
dell optiplex computer
dell optiplex computer
dell optiplex computer
dell optiplex computer
dell optiplex computer
dell latitude dell Precision workstation dell sonicwall sonicpoint
sonicpoint 2 grid mounted


The biggest challenge associated with leasing equipment is mitigating downtime and disruptions of service during hardware change-out and platform migrations. But, when lease cycles fall in-between an already challenging ERP migration, additional complexities become increasingly more frequent.  Our role was to manage return of existing leased equipment, coordinate vendor support from multiple vendors (as the project had to accommodate for maintaining the legacy ERP system indefinitely), and migrate the outgoing platforms to the newly architected network. In just 8 days, some 300+ hours of build and integration time, the result was a very satisfied customer.

In total, we migrated 3 server workloads and deployed 5 more. Technologies employed included, Dell Poweredge R720 Servers, Dell SonicWALL NSA and TZ series appliances and SonicPoints, HP Aruba Series managed switches, Dell Optiplex 3010 Desktops, Dell Latitude 6530 Laptops, Dell Precision T1650 Workstation with 30" Dell ultra-sharp HD monitors, Dell 7130cdn Printer, a few Dell B2360dn Printers, HP Designjet T520 36” Large Format Printer, Microsoft Windows Server Hyper-V 2012, Microsoft Windows 2008 R2, Microsoft Windows Small Business Server 2011 Premium, Microsoft SQL Server 2008 R2, Symantec Backup Exec V-Ray Edition, Symantec Endpoint Protection 12.1 with location awareness, SSL VPN, IPsec VPN, VLAN, and Group Policy.

The most challenging aspect was moving an existing instance of Sage PFW that included third-party modules and customizations, which I couldn't have done without the wonderful assistance of the most awesome Vicky Bridges, CPA

Let Us Help You With Your Next Project.
(336) 755-3905 M-F 9am-5pm EST